Shipping policy
Shipping Policy
At FABBO, we aim to make delivery straightforward, reliable, and transparent.
This Shipping Policy explains how we process and deliver orders placed through our online store.
Shipping at a Glance
Delivery estimates are provided in good faith and may vary due to circumstances outside our reasonable control.
Order Processing
Orders are normally processed within 1–2 business days after successful payment and order confirmation.
Business days generally exclude weekends and public holidays.
Orders placed outside our normal processing hours may begin processing on the next business day.
Once your order has been processed, it will be prepared for dispatch.
Delivery Time
Our estimated delivery time is:
5–8 business days
The delivery timeframe begins after the order has been processed and dispatched.
Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary depending on the delivery destination, courier operations, public holidays, weather conditions, transportation disruptions, and other circumstances outside our reasonable control.
Delivery Address
Please make sure that your delivery address and contact information are complete and accurate before completing your purchase.
We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.
Shipping Charges
Any applicable shipping charges will be clearly displayed during the checkout process before you complete your purchase.
Where free shipping is offered on a particular product, order, or promotion, the applicable terms will be displayed at the time of purchase.
We do not add undisclosed shipping charges after an order has been completed.
Order Tracking
Where a tracking service is available for your shipment, tracking information may be provided after your order has been dispatched.
Tracking information may take some time to become active after dispatch.
If you have not received tracking information where you expected it, or if your tracking information has not updated for an extended period, please contact:
We will assist you where reasonably possible.
Delayed Deliveries
Although we aim to meet our estimated delivery timeframe, delays can occasionally occur.
Possible causes include:
- Courier or postal delays.
- Severe weather.
- Public holidays.
- Transportation disruptions.
- Incorrect or incomplete delivery information.
- Operational disruptions.
- Other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us so that we can investigate the situation.
Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please provide your order number and any available delivery or tracking information.
We will review the delivery status and take reasonable steps to assist you.
Damaged Deliveries
If your package arrives damaged, please contact us as soon as reasonably possible.
Where appropriate, please provide:
- Your order number.
- A description of the damage.
- Photographs of the packaging.
- Photographs of the damaged product.
This information can help us investigate the issue and determine the appropriate resolution.
Your statutory consumer rights remain unaffected.
Incorrect or Missing Items
If you receive an item that is different from what you ordered, or if an item appears to be missing from your order, please contact us at:
Please provide your order number and details of the issue.
We will investigate and, where appropriate, arrange a replacement, refund, or other suitable remedy.
Failed Delivery
If a delivery cannot be completed because the address is incorrect, incomplete, inaccessible, or because other delivery arrangements are required, the parcel may be delayed or returned to the sender.
If this happens, please contact us so that we can determine the appropriate next steps.
Where a failed delivery is caused by incorrect information supplied by the customer, additional delivery arrangements may be necessary.
Nothing in this section affects your statutory rights.
Delivery Confirmation
A shipment may be considered delivered when the applicable delivery service records the order as delivered to the address provided during checkout or otherwise confirms delivery in accordance with its delivery procedures.
If you believe an order has been incorrectly marked as delivered but you have not received it, contact us promptly so we can investigate.
Consumer Rights
Nothing in this Shipping Policy limits or excludes your statutory rights under applicable Dutch and European consumer protection law.
Where goods are lost, damaged, faulty, incorrectly supplied, or otherwise fail to meet the legal requirements applicable to your purchase, you may have additional rights and remedies.
We will handle such situations in accordance with applicable law.
Events Outside Our Reasonable Control
We are not responsible for delays caused by circumstances outside our reasonable control.
These may include:
- Severe weather.
- Natural disasters.
- Fire or flooding.
- Courier or postal service disruption.
- Industrial disputes.
- Government actions or restrictions.
- Transport interruptions.
- Technical or telecommunications failures.
- Other unforeseen circumstances beyond our reasonable control.
Where such circumstances affect delivery, we will take reasonable steps to minimise the impact and assist customers where possible.
Contact Us
If you have any questions about shipping, delivery, tracking, or a delayed or missing order, please contact us.
Simple & Transparent Delivery
Handling: 1–2 business days
Estimated delivery: 5–8 business days
Destination: Netherlands
Tracking: Available where provided
Support:
info@fabbo.be
Delivery estimates are provided for guidance and do not override any statutory rights or remedies available to consumers.