Terms of service

About FABBO

FABBO is an online retail store serving customers in the Netherlands and other applicable European markets.

Website Use

You may use our website for lawful purposes and in accordance with these Terms of Service.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our systems.
• Interfere with the security or operation of the website.
• Introduce malicious software or harmful code.
• Copy, reproduce, or commercially exploit website content without permission.
• Use our website in a way that could damage our business, website, or customers.

We reserve the right to restrict or suspend access to our website where reasonably necessary for security, maintenance, legal compliance, or other legitimate business purposes.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability information displayed on our website are accurate and up to date.

Minor differences may occur between product images and the actual product, including differences caused by lighting, photography, manufacturing variations, or individual screen settings.

Product availability may change without notice.

Product Availability

All products are subject to availability.

Placing an item in your shopping basket does not guarantee that the product will remain available until your order is completed.

If a product becomes unavailable after you place an order, we will contact you where reasonably possible. If we cannot fulfil the order and payment has already been taken, we will provide an appropriate refund.

Prices

Prices are displayed in euros (EUR) unless otherwise stated.

We take reasonable care to ensure that prices shown on our website are accurate.

If we discover a genuine pricing error before your order has been dispatched, we may contact you to confirm whether you wish to continue at the correct price.

If you do not wish to proceed, you will be entitled to a refund for any amount already paid for the affected order.

Any applicable delivery charges will be displayed during the ordering process before you complete your purchase.

Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After receiving your order, we may send an acknowledgement confirming that your order has been received. This acknowledgement does not necessarily mean that the order has been accepted.

An order is accepted when we confirm that it has been accepted for fulfilment or dispatched, unless we notify you otherwise.

We may cancel an order where there is a legitimate reason, including:

• The product is unavailable.
• A genuine pricing or product information error has occurred.
• Payment cannot be authorised.
• The delivery information is incomplete or incorrect.
• We reasonably suspect fraudulent or abusive activity.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

Payment

Payment must be successfully authorised before an order can be processed.

We may use secure third-party payment providers to process transactions. Payment providers may process payment information according to their own terms and privacy policies.

We do not normally have access to your complete payment card details.

Shipping and Delivery

Our current estimated fulfilment and delivery times are:

Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, transportation disruptions, or other unforeseen events.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Cancellation and Withdrawal Rights

If you are a consumer purchasing goods online within the European Union, you generally have a statutory right of withdrawal from a distance contract, subject to applicable legal exceptions.

For most goods, you generally have 14 days from the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods to notify us that you wish to withdraw from the contract.

After notifying us, goods generally need to be returned without undue delay and within the period required by applicable law.

Goods should be handled with reasonable care. Where permitted by law, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Certain products may be excluded from the statutory withdrawal right where a legal exception applies.

Returns

In addition to applicable statutory consumer rights, FABBO provides the following commercial return policy:

Where applicable, products should be returned in suitable condition and with original packaging, accessories, and documentation where reasonably possible.

Our commercial return policy does not limit, replace, or exclude any statutory consumer rights available to you.

Faulty, Damaged, or Incorrect Goods

Your statutory consumer rights are not affected by these Terms.

Goods supplied to consumers must comply with the applicable legal requirements regarding conformity, quality, fitness for purpose, and description.

If you receive an item that is faulty, damaged, defective, or materially different from what you ordered, please contact us at:

info@fabbo.be

Please include your order details and, where appropriate, photographs or other information that may help us understand the issue.

Depending on the circumstances and your legal rights, we may provide a repair, replacement, refund, price reduction, or another appropriate remedy required by applicable law.

Refunds

Where a refund is due, we will generally issue the refund using the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Where you exercise a statutory withdrawal right, refunds will be processed in accordance with applicable law.

We do not charge a restocking fee for eligible returns under our stated commercial return policy.

Customer Information

When placing an order, you agree to provide accurate and complete information, including:

• Full name.
• Billing address.
• Delivery address.
• Email address.
• Telephone number where required.
• Payment information.

You should review your order details carefully before completing your purchase.

If you discover an error in your order information, please contact us as soon as possible.

Intellectual Property

Unless otherwise stated, website content including text, logos, graphics, photographs, product descriptions, page designs, and other materials is owned by or licensed to FABBO or its relevant content providers.

You may use the website and its content for personal and lawful shopping purposes.

You must not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without appropriate permission.

Third-Party Services

Our website may rely on third-party services for functions such as payment processing, delivery, website hosting, analytics, security, customer support, or other business operations.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not control, except where applicable law provides otherwise.

Website Availability

We aim to provide a reliable website, but we do not guarantee that the website will always be available, uninterrupted, or free from errors.

We may temporarily suspend access to the website for maintenance, security updates, technical reasons, or other legitimate purposes.

Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by events outside our reasonable control.

Such events may include:

• Severe weather.
• Natural disasters.
• Fire or flooding.
• Transport or courier disruption.
• Industrial disputes.
• Government restrictions or actions.
• Telecommunications or internet failures.
• Other unforeseen circumstances beyond our reasonable control.

Where such circumstances affect an order, we will take reasonable steps to minimise the impact and keep customers informed where appropriate.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms excludes or limits your mandatory statutory consumer rights.

Subject to applicable law, FABBO is not responsible for losses that were not reasonably foreseeable at the time the contract was formed or losses that do not result from our breach of these Terms.

Privacy and Personal Data

We process personal information as necessary to operate our store and provide services such as:

• Processing and fulfilling orders.
• Processing payments.
• Delivering products.
• Providing customer support.
• Preventing fraud and abuse.
• Meeting legal and regulatory obligations.

Personal information is handled in accordance with our Privacy Policy and applicable data protection legislation.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services, or applicable legal requirements.

The current version will be published on this page together with the applicable Last updated date.

Changes will apply from the date they are published, subject to applicable law.

Governing Law

These Terms of Service are governed by the laws applicable in the Netherlands, subject to mandatory consumer protection rules that apply to your purchase.

If you are a consumer, nothing in these Terms is intended to remove, restrict, or override mandatory consumer rights available to you under applicable Dutch or European law.