Refund policy
Return & Refund Policy
At FABBO, we want you to be satisfied with your purchase. This Return and Refund Policy explains our voluntary 30-day return policy, your statutory consumer rights, and how refunds and returns are handled.
Returns at a Glance
Our 30-day return policy is an additional benefit offered by FABBO and does not limit or replace any statutory rights you may have under applicable Dutch and European consumer protection law.
1. Our 30-Day Return Policy
You may request a return within 30 days of receiving your order.
We offer free return shipping for eligible returns under this policy.
We do not charge a restocking fee and we do not have final-sale items under this policy.
Where possible, returned products should be in reasonable condition, with original packaging, accessories, instructions, and other included materials.
This voluntary 30-day return policy is provided in addition to your statutory consumer rights.
2. Your EU Right of Withdrawal
If you are a consumer purchasing goods online, you generally have a statutory right to withdraw from your purchase within 14 days without giving a reason.
For goods, this 14-day period generally begins on the day you, or a person you designate other than the carrier, receive the goods.
To exercise this right, you must clearly inform us that you wish to withdraw from the contract before the applicable withdrawal period expires.
Our 30-day return period is longer than the statutory 14-day withdrawal period. The additional days are offered as a commercial benefit by FABBO and do not reduce your statutory consumer rights.
3. How to Request a Return
To request a return, please contact us before sending the product back.
Provide Order Details
Include your order number and the email address used when placing the order.
Follow Return Instructions
We will provide the applicable return instructions and information needed to complete the return.
4. Return Conditions
For a voluntary return under our 30-day policy, please return products in reasonable condition.
Where reasonably possible, please include:
- Original product packaging.
- Included accessories.
- Instructions or documentation supplied with the product.
- All parts included with the original order.
You may inspect goods as reasonably necessary to establish their nature, characteristics, and functioning. Where applicable law permits a reduction in value because goods have been handled beyond what is necessary for such inspection, the applicable legal rules may apply.
5. Free Return Shipping
FABBO provides free return shipping for eligible returns under our 30-day return policy.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Do not send a return to the address shown on this page unless we specifically instruct you to do so.
If you are exercising a statutory right relating to faulty, damaged, incorrect, or non-conforming goods, you will not be required to bear costs that the law places on the seller.
6. Faulty, Damaged, or Incorrect Products
If you receive a product that is faulty, damaged, defective, incorrect, or does not conform to the contract, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs or other information that may help us understand the problem.
Depending on the circumstances and your statutory rights, we may arrange an appropriate remedy such as repair, replacement, price reduction, or refund.
Your statutory consumer rights are not affected by this Return and Refund Policy.
7. Refunds
Once an eligible return has been received and reviewed, we will process the applicable refund.
Refunds will generally be made using the original payment method used for the purchase, unless otherwise agreed or required by law.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.
Where you exercise a statutory right of withdrawal, applicable refund deadlines and conditions under EU and Dutch consumer law will apply. For goods, the trader may in certain circumstances wait to make the refund until the goods have been returned or evidence of return has been provided. :contentReference[oaicite:1]{index=1}
8. No Restocking Fee
FABBO does not charge a restocking fee for eligible returns under this policy.
This does not affect any lawful rules concerning a reduction in the value of goods where applicable under statutory withdrawal rights.
9. No Final Sale Items
FABBO does not designate products as final sale under this commercial return policy.
Where a statutory exception to the right of withdrawal applies, that statutory exception will continue to apply.
10. Exchanges
If you would like a different product or variant, please contact us at info@fabbo.be .
Depending on stock availability and the circumstances of your request, we may be able to arrange an exchange or may instead process a return and refund so that a new order can be placed.
11. Products That Are Not Suitable for Return
Certain products or circumstances may be subject to statutory exceptions or special rules concerning cancellation or return.
If a statutory exception applies to a particular product, we will provide the required information before purchase where applicable.
Nothing in this section removes rights that cannot legally be excluded.
12. Missing or Damaged Returns
If a return shipment is damaged or appears to have been lost, please contact us as soon as possible.
We may request information such as the return tracking number, shipping confirmation, or photographs of the returned package where relevant.
We will investigate the situation and take appropriate steps in accordance with applicable law and the circumstances of the return.
13. Statutory Consumer Rights
Nothing in this Return and Refund Policy limits or excludes your statutory rights under applicable Dutch and European consumer protection law.
Consumers buying goods online generally have a statutory 14-day withdrawal period, subject to applicable exceptions. :contentReference[oaicite:2]{index=2}
If goods are faulty or do not conform to the contract, consumers may have additional legal remedies, including repair, replacement, price reduction, or refund depending on the circumstances. :contentReference[oaicite:3]{index=3}
Our 30-day return policy is an additional commercial benefit and does not replace these statutory protections.
14. Contact Us About a Return
For return, refund, damaged-product, or exchange requests, please contact us before sending your product back.
Email: info@fabbo.be
Please include your order number and a short description of your request so that we can assist you efficiently.
Contact FABBO
We are happy to help with returns, refunds, exchanges, damaged products, and other order-related questions.
Simple & Transparent Returns
30-day returns, free return shipping, no restocking fees, and no final-sale items. FABBO is committed to making the return process straightforward while respecting all applicable consumer rights.