Privacy Policy
Who We Are
FABBO operates an online retail store serving customers in the Netherlands and, where applicable, other markets in which products are offered for sale.
For privacy questions, requests concerning your personal information, or other data protection matters, please contact us using the details above.
Personal Information We Collect
Depending on how you use our website and services, we may collect personal information that is necessary to operate our online store, process orders, provide customer service, and meet our legal obligations.
Information You Provide to Us
When you place an order, contact us, request support, or otherwise interact with our store, information may include:
- Full name.
- Billing address.
- Delivery address.
- Email address.
- Telephone number.
- Order information.
- Products purchased.
- Return and refund information.
- Information included in customer service communications.
Payment Information
Payments may be processed by secure payment service providers. Depending on the payment method used, the relevant payment provider may collect and process payment information necessary to authorise and complete your transaction.
We do not normally have access to your complete payment card details.
Technical Information
When you visit our website, certain technical information may be collected automatically, depending on the services and technologies active on our store.
- IP address.
- Browser type and version.
- Device type.
- Operating system.
- Pages visited.
- Date and time of visits.
- Referring website information.
- General website usage information.
How We Use Personal Information
We may use personal information for the following purposes:
- Processing and fulfilling orders.
- Processing payments.
- Arranging delivery.
- Providing order confirmations and service communications.
- Managing returns, refunds, and exchanges.
- Responding to customer enquiries.
- Providing customer support.
- Preventing fraud and misuse.
- Protecting the security of our website.
- Improving our website and customer experience.
- Maintaining appropriate business records.
- Complying with legal and regulatory obligations.
We aim to collect and use only information that is reasonably necessary for the relevant purpose.
Legal Bases for Processing
Under the General Data Protection Regulation (GDPR) and applicable Dutch data protection law, we process personal information only where an appropriate legal basis applies.
Performance of a Contract
We may process information where it is necessary to enter into or perform a contract with you, including processing and delivering an order.
Legal Obligation
We may process information where necessary to comply with applicable legal, accounting, tax, regulatory, or other legal obligations.
Legitimate Interests
We may process information where necessary for legitimate business interests, such as website security, fraud prevention, customer service, and improving our services, provided that your rights and interests are appropriately considered.
Consent
Where consent is required, we will request your consent before carrying out the relevant processing. Where processing is based on consent, you may withdraw your consent at any time.
Orders and Customer Information
When you purchase products from FABBO, we use the information necessary to:
- Process and confirm your order.
- Process payment.
- Prepare and dispatch products.
- Arrange delivery.
- Provide order-related communications.
- Handle returns and refunds.
- Respond to order-related questions.
- Maintain appropriate transaction records.
We may retain transaction information for as long as reasonably necessary to provide these services and comply with applicable legal, accounting, tax, and regulatory requirements.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to make the website function properly, remember preferences, improve performance, maintain security, and understand website usage.
Some cookies may be necessary for essential website functions, such as shopping cart and checkout functionality.
Where non-essential cookies are used, such as certain analytics, advertising, or tracking technologies, we will request consent where required by applicable law.
You can manage cookies through your browser settings and, where available, the cookie controls provided on our website.
Where consent is required, refusing non-essential cookies will not prevent you from using the website for normal shopping purposes.
Sharing Personal Information
We may share personal information with service providers where this is necessary to operate our store and provide services to you.
Depending on the services used by our store, recipients may include:
- Payment service providers.
- Delivery and shipping providers.
- Website hosting and technology providers.
- Customer support providers.
- Fraud prevention and security providers.
- Professional advisers where necessary.
- Government authorities or regulators where legally required.
We do not sell your personal information to third parties.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that the processing is carried out in accordance with applicable data protection requirements.
International Data Transfers
Some service providers may process personal information outside the European Economic Area (EEA).
Where personal information is transferred outside the EEA, we will take appropriate measures required by applicable data protection law to protect your information.
Depending on the circumstances, appropriate safeguards may include an adequacy decision or recognised contractual safeguards.
Marketing Communications
Where permitted by applicable law, FABBO may send information about products, services, or promotions.
Where consent is required, we will obtain the appropriate consent before sending marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe instructions included in the communication or by contacting us.
Service-related communications, such as order confirmations, delivery information, refund notifications, or other necessary transaction messages, may still be sent where required to provide the service you requested.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
- Access to personal information is limited where appropriate.
- We use reasonable security measures appropriate to the nature of the information.
- We aim to prevent unauthorised access and misuse.
- We review our security practices where reasonably necessary.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The appropriate retention period may depend on:
- The type of personal information.
- The reason the information was collected.
- Whether you have an ongoing customer relationship with us.
- Applicable legal, accounting, and tax requirements.
- Fraud prevention and security requirements.
- The need to resolve disputes or enforce agreements.
When information is no longer required, we will take reasonable steps to delete or anonymise it where appropriate.
Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights concerning your personal information, including:
Right of Access
You may request access to the personal information we hold about you.
Right to Rectification
You may ask us to correct inaccurate or incomplete information.
Right to Erasure
In certain circumstances, you may request deletion of your personal information.
Right to Restriction
In certain circumstances, you may request that processing of your information is restricted.
Right to Object
You may have the right to object to certain types of processing, including certain direct marketing.
Data Portability
In certain circumstances, you may request your information in a structured and commonly used format.
Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
Exercising a right does not necessarily result in immediate deletion or restriction where we have a lawful reason to continue processing the information. Some rights are subject to conditions and exceptions under applicable law.
How to Exercise Your Rights
If you would like to access, correct, delete, restrict, or otherwise exercise your rights concerning your personal information, please contact us.
Email: info@fabbo.be
Please clearly describe your request. We may need reasonable information to verify your identity before completing certain requests.
We will respond to valid requests within the timeframe required by applicable data protection law.
Children's Privacy
Our website is intended for general consumers and is not designed to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review the situation and take appropriate action.
Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services.
Third parties may operate under their own privacy policies and terms. We recommend reviewing their privacy information before providing personal information to them.
We are not responsible for privacy practices of third-party websites that we do not control, except where applicable law provides otherwise.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.
The latest version will be published on this page together with the applicable Last updated date.
We recommend reviewing this page periodically for changes.
Complaints
If you have concerns about how FABBO has handled your personal information, please contact us first so that we can investigate and attempt to resolve your concern.
You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens, the Dutch data protection supervisory authority, if you believe that your personal data has been processed unlawfully.
Nothing in this Privacy Policy limits your legal right to make a complaint to the relevant data protection authority.
Contact FABBO
If you have questions about this Privacy Policy, your personal information, or how we handle your data, please contact us.
Your Privacy Matters
FABBO is committed to handling customer information responsibly, collecting only information that is reasonably necessary, using personal information for legitimate purposes, protecting it with appropriate measures, and respecting the privacy rights available to customers under applicable European and Dutch data protection law.